Help FAQ

Buying FAQ

1. What is the cost of shipping?

Shipping cost varies depending on country you want items to be delivered to.


2. How do you package the products you send?

 For safety reasons, we don't discuss this.


3. What are the shipping methods you offer?

We use EMS Express or  USPS. Delivery time may take 4-5 working days.  You can track the parcel by track&trace numbers emailed to you.

 

4. How long is the whole process of ordering and shipping?

Order confirmation with instructions for how to make payment is sent to your email address automatically

and immediately after you submit your order. Once payment is received, we process and dispatch your

order within 24 hours. Shipping time is 3-4 days.

 

5. Where do I send my payment?

Information on where to send your payment is provided after you place an order, and its sent directly to

your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay.

In case you haven't received it when placing and order, please contact us and we will send you data by email!

 

6. How do I change my order after it has been placed?

Unfortunately, we do not make any manual changes or cancellations to pending orders. Since the order

process is entirely computerized, it is much faster, more efficient and less problematic to place a completely

new order. So, if you wish to make changes to your order, simply place a new order and disregard your

former order number (it will automatically be cancelled and removed from our system if payment is not made

within 30 days). NOTE! Since order cancellations are not accepted once payment is received, you must

make necessary order changes before payment is made.

 

7. What is the minimum and maximum amount I can order at one time?

 No minimum order.

 

8. Do I need a prescription to order?

 No prescription is needed for any the products that we ship.


9. Is a signature required?

Normally our shipments do not require signature upon delivery.


10. Is your products are authentic?
All of our products are authentic with 100% medicial grade quality.


11. Where do u ship the orders?
we will send the orders by the safest way from china, the usa, and europe inside. we will guranttee the shipping delivery, for any reasons, the orders were not delivered, we would reship for free.


12. What's the shipping time?
Normally within 1 week, but for Brazil and Russia orders, it will take 2 weeks. For detailed information, please check our shipping infomation link ( in the bottom of the website)